Lead Captain

Direct Mart Sentosa · 📍 Sumedang · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 15.000.000 – Rp 19.000.000 per month
Direct Mart Sentosa is seeking a dynamic and experienced Lead Captain to join our team in Sumedang. As a Lead Captain, you will be responsible for managing and leading a team of captains, ensuring smooth operations, and maintaining high service standards. This is a great opportunity for a professional who is passionate about customer service and team leadership.

📋 Tanggung Jawab Pekerjaan

Manage and lead a team of captains, providing guidance and support to ensure high performance and productivity.,Oversee daily operations, including inventory management, sales targets, and customer service standards.,Conduct regular team meetings and performance reviews to ensure continuous improvement and development.,Ensure compliance with company policies, procedures, and regulations.,Handle customer complaints and issues, resolving them in a timely and professional manner.,Monitor and report key performance indicators (KPIs) to management.,Train and develop new captains to ensure they meet the required standards and company expectations.,Maintain a safe and secure working environment for both staff and customers.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in a leadership role within the retail or hospitality industry.,Proven track record of managing and leading teams effectively.,Strong communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Knowledge of inventory management and sales techniques.,Familiarity with customer service standards and best practices.,Ability to use computer systems and software for reporting and data analysis.,Valid driver's license and reliable transportation.

🛠️ Keahlian

Leadership and team managementCustomer service and complaint resolutionInventory management and sales techniquesData analysis and reportingTime management and organizational skillsProblem-solving and decision-making
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