Front Desk Receptionist - Luxury Wellness Center in Bali

Join PT Fondue Recovery Center, a premier wellness destination in Bali, as our Front Desk Receptionist. This is a unique opportunity to be the welcoming face of our serene recovery and wellness facility, where you’ll play a pivotal role in ensuring seamless operations and creating a warm, inviting atmosphere for our guests. Located in the heart of Canggu, our center offers a tranquil escape with world-class amenities, including spa treatments, yoga sessions, and nutritional programs.

As a Front Desk Receptionist, you’ll be the first point of contact for our guests, handling check-ins, check-outs, and managing reservations. You’ll also assist with guest inquiries, coordinate with our housekeeping and concierge teams, and ensure that our guests have a memorable and relaxing experience. This role is perfect for someone who thrives in a dynamic, customer-focused environment and is passionate about delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Welcome and greet guests upon arrival and departure, ensuring a warm and professional first impression.
• Handle check-ins and check-outs, including verifying guest identities and processing payments.
• Manage reservations and bookings, ensuring accurate scheduling and communication with guests.
• Assist with guest inquiries and provide information about our wellness services and facilities.
• Coordinate with housekeeping and concierge teams to ensure smooth operations and guest satisfaction.
• Maintain the front desk area, including the reception desk, guest book, and other administrative materials.
• Handle guest complaints and concerns, resolving issues promptly and professionally.
• Stay updated on our wellness programs and services to provide accurate information to guests.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk reception or similar administrative roles, preferably in the hospitality or wellness industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, as it is the primary language of our facility.
• Basic computer skills, including proficiency in using reservation and guest management systems like Cezanne or similar.
• Familiarity with wellness and recovery concepts, including knowledge of spa treatments, yoga, and nutritional programs.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and a strong commitment to providing exceptional guest service.
• Valid ID and the ability to work in Bali, including obtaining a work permit if required.

🛠️ Keahlian

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